Tracking on my package has stopped

Moderators: garrywadams, Chintannapster, Aathif Mahir, Sabertooth

no avatar
KireenExile
Posts: 4
Joined: Tue Dec 27, 2016 12:44 pm
Cash on hand: Locked

Tracking on my package has stopped

Post by KireenExile » Tue Dec 27, 2016 12:49 pm

Okay I ordered a ticwatch snow and got the tracking number after 2 days. But the last update on the tracking number was over 5 days ago and all it says is "In transit" with no location. Is the normal? This was gonna be my first smartwatch and I really like the looks of the watch. it would be really helpful for any information about my package.

no avatar
Sharpie
Posts: 5
Joined: Fri Dec 30, 2016 3:16 am
Cash on hand: Locked

Re: Tracking on my package has stopped

Post by Sharpie » Fri Dec 30, 2016 3:27 am

Same situation here...

no avatar
Espspnq
Posts: 2
Joined: Sat Dec 31, 2016 7:43 am
Cash on hand: Locked

Re: Tracking on my package has stopped

Post by Espspnq » Sat Dec 31, 2016 6:19 pm

Same here...:(

no avatar
Espspnq
Posts: 2
Joined: Sat Dec 31, 2016 7:43 am
Cash on hand: Locked

Re: Tracking on my package has stopped

Post by Espspnq » Sat Dec 31, 2016 6:20 pm

IMG_3642.PNG
IMG_3642.PNG (360.01 KiB) Viewed 5655 times

no avatar
KireenExile
Posts: 4
Joined: Tue Dec 27, 2016 12:44 pm
Cash on hand: Locked

Re: Tracking on my package has stopped

Post by KireenExile » Sun Jan 01, 2017 7:49 am

Mine also stopped jpdating on the 22nd. I emailed support abd they replied with the they got back from holiday and will update tracking soon but its been 5 days since and still no update.

no avatar
jerrel1991
Posts: 18
Joined: Sun Jan 01, 2017 5:20 pm
Cash on hand: Locked

Re: Tracking on my package has stopped

Post by jerrel1991 » Mon Jan 02, 2017 11:27 am

Once Mobvoi has send the package they can't do anything about the shippingtime since DHL is the delivery partner. Try contacting dhl with your question!:)

Just ordered my watch btw!:D

no avatar
KireenExile
Posts: 4
Joined: Tue Dec 27, 2016 12:44 pm
Cash on hand: Locked

Re: Tracking on my package has stopped

Post by KireenExile » Mon Jan 02, 2017 12:21 pm

Mobvoi would have to contact them according to dhl the shipper sender can only check about tracking shipments.

no avatar
zcucurullo
Posts: 4
Joined: Mon Dec 19, 2016 2:51 pm
Cash on hand: Locked

No more updates on tracking!!!

Post by zcucurullo » Mon Jan 02, 2017 9:09 pm

Before ordering on Dec 16, I had a chat with a representative and was told that I should get my watch in 3 to 4 labor days, that´s when I decided to make the order. Today it´s been 11 labor days and still no update since the 22nd on my TIC3232 order, my wife also has the same problem on her TIC3234.
Can you guys imagine what would happen when support is needed. Honestly I think I made a mistake buying from mobvoi, hope I´m wrong!!! :cry:

no avatar
zcucurullo
Posts: 4
Joined: Mon Dec 19, 2016 2:51 pm
Cash on hand: Locked

Re: Tracking on my package has stopped

Post by zcucurullo » Mon Jan 02, 2017 9:17 pm

jerrel1991 wrote:Once Mobvoi has send the package they can't do anything about the shippingtime since DHL is the delivery partner. Try contacting dhl with your question!:)

Just ordered my watch btw!:D

They told me they are not using DHL anymore. It was only for the kickstarter.

no avatar
bbtanghk
Posts: 12
Joined: Mon Jan 02, 2017 3:42 am
Cash on hand: Locked

Re: Tracking on my package has stopped

Post by bbtanghk » Tue Jan 03, 2017 3:28 am

Same here, I've ordered mine on 14th Dec, and hoped I can get it for my own Christmas gift, but Until today 3rd of Jan 2017, no update no response from their delivery partner Landmark global (last update from their tracking system was 20th Dec), Honestly I think I made a mistake buying from mobvoi. I can't believe it took almost more than 20 days of delivery for a online purchase, the worst experience I ever had.

Post Reply