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watch face ghosting/burn in

Posted: Tue Oct 18, 2016 3:03 pm
by cellis302
My Ticwatch2 display seems to have "burnt in" so previously used watch faces always show through regardless of what face is chosen. And it shines through when looking at apps too, which makes it difficult to see anything. For instance, thery're are 4 different watch faces overlaying each other making it un-readable. The selected display is the "marble" face, but you can also see the "led" face, "simple green" face, and "digital" face. It seems to remember the last several faces regardless of the face selected. I have attempted to contact support and did receive a reply last week, but have not heard back from them since. How do I go about getting this issue resolved? Your help with this is greatly appreciated. I've attempted to attach a photo for reference.

Re: watch face ghosting/burn in

Posted: Tue Oct 25, 2016 2:39 am
by Kravock
Have you tried restarting the watch? If that doesn't work, try a factory reset.

Re: watch face ghosting/burn in

Posted: Thu Nov 03, 2016 11:19 am
by phoenix_82
I have the same problem as well. This happens after I recharge the watch overnight.

Re: watch face ghosting/burn in

Posted: Sun Nov 06, 2016 11:25 pm
by WatchWiki007
Did you send an email to support@mobvoi.com?