Pining Phone doesn't make sound

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teatea
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Pining Phone doesn't make sound

Post by teatea » Fri Mar 24, 2017 12:05 pm

Whenever I try to ping the phone and it doesn't make a sound, even when the phone isn't on silent.
Phone: Samsung Galaxy s7 edge, Android 7.0

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Gaby
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Re: Pining Phone doesn't make sound

Post by Gaby » Tue Mar 28, 2017 7:33 am

Hi,thanks for your updates. Please check settings on your phone, whether your clock is on silent.

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teatea
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Re: Pining Phone doesn't make sound

Post by teatea » Tue Apr 04, 2017 3:24 am

Thanks for your reply Gaby,

I'm not sure what you mean by Clock is on Silent. Can you please elaborate?

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Re: Pining Phone doesn't make sound

Post by teatea » Tue Apr 04, 2017 3:26 am

Thanks for your reply Gaby,

I'm not sure what you mean by checking if the clock is on silent. Can you please elaborate?

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Re: Pining Phone doesn't make sound

Post by Gaby » Wed Apr 05, 2017 9:24 am

If the clock on your phone is on silent, then it will not make sound when you pin the phone.

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Re: Pining Phone doesn't make sound

Post by mitn » Wed Apr 05, 2017 10:53 am

If your alarm sound is off the phone doesn't ring.
See the attached picture. Media and ringtone volume are off/silent. Alarm volume is on. In this configuration the pinging of the Phone should work.
Attachments
Screenshot_20170405-124743.png
3 different sound volumes
Screenshot_20170405-124743.png (122.59 KiB) Viewed 5565 times

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Gaby
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Re: Pining Phone doesn't make sound

Post by Gaby » Thu Apr 06, 2017 9:31 am

mitn wrote:If your alarm sound is off the phone doesn't ring.
See the attached picture. Media and ringtone volume are off/silent. Alarm volume is on. In this configuration the pinging of the Phone should work.
thank you for your detailed explanation.

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Re: Pining Phone doesn't make sound

Post by shoustonnz@gmail.com » Tue Jun 13, 2017 10:12 am

I have same problem. And I dont have a clock icon, just ring tone, media, notifications, and system. All turned up full. Galaxy s7 android 7.0

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Re: Pining Phone doesn't make sound

Post by Gaby » Tue Jun 20, 2017 6:05 am

What is your watch firmware version and companion version?

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Re: Pining Phone doesn't make sound

Post by shoustonnz@gmail.com » Fri Jul 14, 2017 2:09 am

Its a chinese version.Watch and companion versions both 4.12.0. Don't say go to Chinese forum. I am an English speaking "customer". Using an english speaking forum.
It used to ping quite happily in 4.10. But since 4.11 updates. Screen just flashes, no sound. Phone to watch pings as expected.
All audio volumes turned up. On Samsung Galaxy s7 android version 7.0
Screenshot_20170714-140547.png
Screenshot_20170714-140547.png (51.43 KiB) Viewed 5198 times

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