time displayed now an hour slow

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rltarleton
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time displayed now an hour slow

Post by rltarleton » Sun Apr 02, 2017 8:24 pm

Watched has worked fine until I made a trip up the east coast of US (Boston). Now the watch shows a time 1 hr slow. reboot of watch and phone (multiple times) does not fix. Occasionally when playing with the ticwatch phone (android) app, hour hand on watch will shift to correct time, but then quickly back to wrong time. Phone reads correct time, watch does not. version os is up to date (4.8.0.intl). How do I fix this??

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Gaby
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Re: time displayed now an hour slow

Post by Gaby » Thu Apr 06, 2017 8:23 am

hi, thanks for your updates.

In general, the time on watch is based on the paired phone.

Please disable the Bluetooth on your phone then enable it, wait for a while, then check whether the time is correct.

If not, factory reset the watch to re-pair, then the companion will give you a reminder "restore from the backup", you can choose yes to save your history fitness data.

You can switch to beta version, if it happens next time when you go to other cities, you can extract logs for our analysis.

How to switch to beta version and extract logs:
http://forum.ticwear.com/viewtopic.php?f=11&t=1744
http://forum.ticwear.com/viewtopic.php?f=11&t=1748

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