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Cracked Watchface

Posted: Mon May 15, 2017 2:58 pm
by dinoparry
Hi There,
I cracked the screen of my Ticwatch 2 charcoal edition... :(

Is there a repair service available?

Thanks,
Dean

Re: Cracked Watchface

Posted: Tue May 16, 2017 5:45 pm
by JimStilwell
To start the repair process go to Support.ticwear.com - You may have to create a new account there (it may take time for the activation e-mail to come - if you have trouble getting this done please let us know). The site will ask you a couple of things. First will be Warranty, Choose the option the is applicable to your problem. Answer any questions accordingly.

It will take a couple days for the information to be processed. When completed you will get more follow up instructions.

Re: Cracked Watchface

Posted: Wed May 17, 2017 8:05 am
by dinoparry
Thanks JimStilWell. :-)

Re: Cracked Watchface

Posted: Fri Sep 20, 2019 7:50 am
by rkdticw2
I purchased this tic watch 2 online from bang good.com. the watch glass cracked by a small glitch, the watch strap cut at the connecting pins and fell down on the road.
Please let me know how to get it fixed as I live in India now.

Re: Cracked Watchface

Posted: Fri Sep 20, 2019 1:38 pm
by Sabertooth
rkdticw2 wrote:
Fri Sep 20, 2019 7:50 am
I purchased this tic watch 2 online from bang good.com. the watch glass cracked by a small glitch, the watch strap cut at the connecting pins and fell down on the road.
Please let me know how to get it fixed as I live in India now.
Greetings rkdticw2!

I'm not sure your issues qualifies for warranty repair but you can create a ticket at http://support.mobvoi.com/ and get repair service as well.

Sabertooth
Mobvoi Global Moderator