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Ticwatch 2 Screen Went white

Posted: Wed May 31, 2017 4:02 pm
by Anstds
Hi,

Just asking for your help, I Bought an ticwatch 2 like 5 months ago and today all of a sudden the screen went white I don't know what to do, so I've tried to press the crown for about 10 seconds to reset the watch but it does make the initial sound when you turn on the watch but the screen still stays white... so what can I do... today I left it in house waiting that the battery discharges.

Does exist another way to factory reset the watch without software, just like a hard reset because I really don't know why this issue came all of a sudden...

By the way sorry for my bad english, Have a nice day.

Re: Ticwatch 2 Screen Went white

Posted: Wed May 31, 2017 5:17 pm
by JimStilwell
Greetings!
For this issue you will need to open a warranty repair request. The LCD is no longer working on the watch. To start the repair process go to Support.ticwear.com - You may have to create a new account there (it may take time for the activation e-mail to come - if you have trouble getting this done please let us know). The site will ask you a couple of things. First will be Warranty, Choose the option the is applicable to your problem. Answer any questions accordingly

It will take a couple days for the information to be processed. When completed you will get more follow up instructions from our warranty group.

Re: Ticwatch 2 Screen Went white

Posted: Wed May 31, 2017 11:12 pm
by Anstds
Thank u Jim! I´ll proceed as you said :)

Have a nice day :D