Heart rate and steps are inaccurate and don't sync to Google Fit

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Gaby
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Re: Heart rate and steps are inaccurate and don't sync to Google Fit

Post by Gaby » Wed May 24, 2017 11:37 am

For google fit sync,please check whether you follow the steps below:

1.Pair ticwatch to your device;

2.Ticwear App->Fitness->Authorize Google fit,Runkeeper, Strava

3.Start a exercise which will be synced automatically to your authorized apps.

Please note that it will take several minutes to sync fitness data after you finish an exercise, and takes 30 minutes to sync daily steps.

If the above doesnt work, could you provide screenshots or video for our further analysis?

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wolficus
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Re: Heart rate and steps are inaccurate and don't sync to Google Fit

Post by wolficus » Thu May 25, 2017 5:30 am

my google syc does not sync after the latest app update.
i have re setup the permissions between the app and google fit a couple of times.
the odd thing is.. its only the pedometer part. if i log a walk or run.. everything gets sent across.

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Gaby
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Re: Heart rate and steps are inaccurate and don't sync to Google Fit

Post by Gaby » Fri May 26, 2017 9:54 am

could you please provide some screenshots? What is the status of google fit after you lick authorize? Could you sync data to strava and runkeeper?
What is your exercise data on health section of ticwear global?

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wolficus
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Re: Heart rate and steps are inaccurate and don't sync to Google Fit

Post by wolficus » Mon May 29, 2017 11:26 pm

this is from a walk i did today. the steps in google fit were from the walk recorded. the regular pedometer steps from tic are being ignored.
i have redone the permissions.. and all look good. no error.
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2017-05-29 22.26.38.png (262.39 KiB) Viewed 3475 times
2017-05-29 22.26.28.png
2017-05-29 22.26.28.png (175.27 KiB) Viewed 3475 times

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