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Step count update mismatch

Posted: Sat Aug 26, 2017 12:57 pm
by Varun1981
Hi All,

I have Ticwatch 2 global with device version : Ticwatch2-i18n, ticwear version : Tic_4.12.0_intl.

I have seen this behavior twice. Two times in past week, I have walked more than 10K steps and my watch did showed the steps count as 12K+ and 11000 on both the occasions but when I tried to sync the data with my ticwear app, it was showing steps count much less than what it was showing inwatch.
For eg: ticwear was showing 12365 butthe wear app showed 9500+ only.

Can anybody let me know what is the issue here. THe same same thing happens when i sync data between ticwear app and google fit. There is always a gap of few thousands stepts in between sync.

Any insight on this?


Re: Step count update mismatch

Posted: Sun Aug 27, 2017 11:45 pm
by JonSymes
Hi there and good to see that you are doing the steps. I'm wondering if on the second site that they may have your foot gait at a different rate and it is converting your results. I don't have your watch but in the apps that I have they ask you to state your normal gait (cm's) and if say it is 70cm, they may be converting your synced results by 70%? Kind regards and keep up the exercises, Jon

Re: Step count update mismatch

Posted: Mon Aug 28, 2017 2:59 am
by JavierO
Same happens to me, funny thing is Ticwear apps matches steps until 2359, after 0000 the steps recorded in the history are much less as you say.

Re: Step count update mismatch

Posted: Mon Aug 28, 2017 12:40 pm
by GordonHannan
This is also an issue with beta by the looks of it: ... 67ad#p5673

Re: Step count update mismatch

Posted: Thu Aug 31, 2017 9:12 am
by Gaby
Hi guys,

This issue has been improved on our latest beta version 4.13.0, please switch your watch to beta version and update your companion to 4.13.0 to have a try