Page 1 of 1

Issues with the Latest International Firmware

Posted: Wed Sep 27, 2017 2:15 am
by Kanga
Last night I updated to the latest International Ticwear Firmware (Tic_4.13.0_intl). This came with a few issues that have caused the basic functions of the watch to become useless.

After updating I decided to charge my watch. Once it had finished charging (100%), I took it off charge and turned on Wristband Mode. I placed it on my bedside table and went to sleep (around 11:00pm). I woke up to notice the step count was at 1800+ and the battery was on 38%. This was odd, as the previous version would generally only drop 2-3% during a night of no-use in Wristband mode and how was the steps so high if it hadn't have been touched for the entire night?

I disregarded the issue and continued on with my day.
I checked the watch a few hours later and the steps had reset to 0, I just assumed this was a timing issue - wrong!
After a 20 minute walk the step count is still sitting at 0 and the battery is still draining quickly in Wristband mode. :cry:

I'm not sure if there's a way to provide logs of my watch but this is crippling the use of the watch. If there is a way to revert to the previous firmware (even if it requires a factory reset) please let me know!

Regards.

Additional Information:
Device Type: Ticwatch2-i18n
Device Name: Ticwatch2i F11B
Android Version: 5.1
Ticwear Version: Tic_4.13.0_intl
Purchased: 2 months ago

Re: Issues with the Latest International Firmware

Posted: Wed Sep 27, 2017 3:18 am
by Kanga
Steps seem to work again after a reboot. However battery drain is still a massive downfall. In less than an hour the watch has depleted 22% in Wristband Mode.

Re: Issues with the Latest International Firmware

Posted: Wed Sep 27, 2017 9:52 am
by Gaby
Hi Kanga, thank you so much for your detailed feedback! To better understand your case, can you please provide your phone model, OS version and companion version?

Re: Issues with the Latest International Firmware

Posted: Wed Sep 27, 2017 9:55 am
by Kanga
Absolutely!
Phone: Nexus 6P
OS: Android O (8.0.0)
Build: OPR6.170623.019
Companion: v4.13.0_intl

Re: Issues with the Latest International Firmware

Posted: Wed Sep 27, 2017 10:15 am
by Gaby
@Kanga Do you know how to switch to beta version? Please turn to beta version to see if battery drain is largely. If yes, please extract logs for our further analysis. Thanks!

Re: Issues with the Latest International Firmware

Posted: Thu Sep 28, 2017 3:03 am
by ssnyder
On my watch, I no longer get notifications for emails - but phone calls display on my watch. How can I go back to v12? Also is there a list of what is supposed to be fixed somewhere?