Cannot update watch to latest version.

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aguyforJesus
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Cannot update watch to latest version.

Post by aguyforJesus » Tue Oct 04, 2016 7:11 pm

Hello,
I was able to pair my device with the downloaded APK that you gave. But now that it is paired, it will not update. I tried restarting the watch and restarting the phone. But I just keep getting the message, "Network Error"... My watch is on version 4.2.3. How can I update it to the latest version? Thanks for your help!

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mbrindam
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Re: Cannot update watch to latest version.

Post by mbrindam » Tue Oct 04, 2016 7:16 pm

Ditto.

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mbrindam
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Re: Cannot update watch to latest version.

Post by mbrindam » Tue Oct 04, 2016 7:26 pm

Got it - in settings, enable wifi on the watch. With that on, it can get the updates.
:D

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somerset
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Re: Cannot update watch to latest version.

Post by somerset » Tue Oct 04, 2016 8:07 pm

Maybe you can try connecting to wifi directly? Sometimes turning on and off the flight mode may help. If possible, you can also try a different wifi to see if it's due to wifi network settings.

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klaus1972
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Re: Cannot update watch to latest version.

Post by klaus1972 » Wed Oct 05, 2016 4:55 pm

WIFI is activated and connected, but when I press the update button after a few seconds I see the message "failed to download(1), check your network". Any idea? I tried to deacticate and reactivate WIFI, set device to airplane mode and back, but no success so far...I don`t have any other WIFI to test it right now...any idea?

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somerset
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Re: Cannot update watch to latest version.

Post by somerset » Wed Oct 05, 2016 5:12 pm

Maybe restart the watch or do a factory reset? If your data plan permits, you can try to start a hotspot from your phone, and try to connect to that "wifi".

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klaus1972
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Re: Cannot update watch to latest version.

Post by klaus1972 » Wed Oct 05, 2016 5:57 pm

for some reason he always stated that my wifi password of my hotspot would be wrong while the TIC app was loaded...I will trry it with a colleague tomorrow with his phone.

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klaus1972
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Re: Cannot update watch to latest version.

Post by klaus1972 » Thu Oct 06, 2016 4:10 am

I tried it today with the hotspot from my iPad, same result...it connects to wifi, but the update button tells me that there is problems with my network ;-(

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somerset
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Re: Cannot update watch to latest version.

Post by somerset » Thu Oct 06, 2016 5:25 am

klaus1972 wrote:I tried it today with the hotspot from my iPad, same result...it connects to wifi, but the update button tells me that there is problems with my network ;-(


Someone mentioned that when watch wifi is on, you can turn off bluetooth and see if it can connect to internet to do the update. Could be that wifi has some conflict with bluetooth.

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klaus1972
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Re: Cannot update watch to latest version.

Post by klaus1972 » Thu Oct 06, 2016 8:17 am

I just tried it using the hotspot of a friend on android, and it worked...it seems that the issue was caused by iOS...

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