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Ticwatch 2 not pairing

Posted: Fri May 04, 2018 10:37 pm
by trojanbarbosa
Today after lunch, my ticwatch 2 stopped notifying me when I went to see, was not communicating right with the cell phone. I clicked on the sync icon in ticwatch 2, the notification on the phone that was connected appeared, but no notifications were coming. I decided to reset ticwatch 2 but it is not matching with QR code and nor without QD code. I tested other cell phones, same thing. Could someone give me a hand? :cry:

Re: Ticwatch 2 not pairing

Posted: Tue May 08, 2018 10:17 am
by Alexpan
Same problem here. My ticwatch2 cannot pair with my Samsung s9+. It shows error when scan the QR code.

Re: Ticwatch 2 not pairing

Posted: Wed May 16, 2018 7:33 pm
by AhmedTheEnigma
I'm also facing the same problem trying to pair my ticwatch 2 after the 4.14.0 update.

Tried factory resetting the watch, tried reinstalling different versions of the companion app, I tried everything.

This is the exact same problem I'm facing as in this video: https://www.youtube.com/watch?v=roddrk2IA5g

Re: Ticwatch 2 not pairing

Posted: Thu May 17, 2018 2:24 am
by Jamie
AhmedTheEnigma wrote:
Wed May 16, 2018 7:33 pm
I'm also facing the same problem trying to pair my ticwatch 2 after the 4.14.0 update.

Tried factory resetting the watch, tried reinstalling different versions of the companion app, I tried everything.

This is the exact same problem I'm facing as in this video: https://www.youtube.com/watch?v=roddrk2IA5g
Hi, please try a hard reset but "forget" the device under your bluetooth settings before trying to pair it again. Let me know if that works for you.

Jamie

Re: Ticwatch 2 not pairing

Posted: Sun May 20, 2018 11:40 am
by Docomar
I am having exactly the same problem have reset watch removed from phone Bluetooth and still will not connect Galaxy S9+ running Android 8.0

Re: Ticwatch 2 not pairing

Posted: Sun May 20, 2018 11:42 am
by Docomar
Same issue here done everything will not connect

Re: Ticwatch 2 not pairing

Posted: Mon May 21, 2018 4:08 am
by Jamie
Docomar wrote:
Sun May 20, 2018 11:40 am
I am having exactly the same problem have reset watch removed from phone Bluetooth and still will not connect Galaxy S9+ running Android 8.0
Kindly contact support@mobvoi.com regarding your problem and they will have someone to gladly assist you:)

Jamie