still connected in the case

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arte.julien
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still connected in the case

Post by arte.julien » Sat Sep 26, 2020 1:13 pm

The left pod stay connected when I've put back in the case.

How I can I fix that ? Is it an hardware problem ?

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Aathif Mahir
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Re: still connected in the case

Post by Aathif Mahir » Sat Sep 26, 2020 9:31 pm

arte.julien wrote:
Sat Sep 26, 2020 1:13 pm
The left pod stay connected when I've put back in the case.

How I can I fix that ? Is it an hardware problem ?
Hi arte,

Can you elaborate your issue with Headphone ANC (Tickasa ANC) more details.

Aathif Mahir
Mobvoi Lead Moderator

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arte.julien
Posts: 10
Joined: Sun Oct 27, 2019 10:52 pm
Cash on hand: Locked

Re: still connected in the case

Post by arte.julien » Mon Sep 28, 2020 9:11 am

I have the impression the contact is not done correctly with the cave and the left pod.

sometime when I put the left pod out , it does not connect to my phone.
when it does, when I finish to listen my music.

I put it back in the case, but it's still working.

like is not in the case

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arte.julien
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Joined: Sun Oct 27, 2019 10:52 pm
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Re: still connected in the case

Post by arte.julien » Wed Sep 30, 2020 8:17 am

any ideas?

otherwise, I'll contact the customer support

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