Lcd display problems.

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onlykgomotso
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Lcd display problems.

Post by onlykgomotso » Mon Apr 26, 2021 9:26 am

Hi everyone. I'm new to Mobvoi & hope the question has not been posted or answered before.
On my TWP3 the digit left of the 2 dots (time display) in the lcd screen does not show up. Meaning the time is always displayed wrong whether or not I'm using 12H or 24H format.
Is this a software issue & how can I resolve this?

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garrywadams
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Re: Lcd display problems.

Post by garrywadams » Tue Apr 27, 2021 3:38 am

Can you post a photo of what you are describing? It sounds like it may be a manufacturing defect. I can't think of a software reason why the left two digits would not display at all. You may need to request an RMA through support@mobvoi.com.

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onlykgomotso
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Re: Lcd display problems.

Post by onlykgomotso » Tue Apr 27, 2021 9:56 am

Thanks for the response. As you can see in the image, there's a digit completely missing just to the left of the dots. The time in the image was supposed to display as 11:14

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garrywadams
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Re: Lcd display problems.

Post by garrywadams » Wed May 05, 2021 11:06 am

It doesn't look like your picture uploaded, but if it's actually missing a digit, you should request an RMA through support@mobvoi.com

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