Ticwatch pro3 stopped showing / counting steps , fstn backlight stopped working

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blue_allure
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Ticwatch pro3 stopped showing / counting steps , fstn backlight stopped working

Post by blue_allure » Thu Sep 16, 2021 4:28 pm

noticed this issue for few days now, tickwatch pro3 is not counting any steps anymore. Always showing 0
Backlight on fstn tilt also stopped working.
anyone else having same issue or what is this?
might have happened because of google wear os update but im not sure. any idea...

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garrywadams
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Re: Ticwatch pro3 stopped showing / counting steps , fstn backlight stopped working

Post by garrywadams » Sat Sep 18, 2021 4:35 pm

It sounds like the accelerometer sensor may not be functioning properly.

Try powering off the watch, and then starting it back up. You could also try a factory reset if powering off and back on does not re-enable the sensor.

If after a factory reset you are still experiencing this problem, please reach out to support@mobvoi.com for assistance or a warranty replacement.

-garrywadams
Mobvoi Global Moderator

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