Battery indicator keeps blinking on TN display

Moderators: garrywadams, Aathif Mahir

no avatar
atunguyd
Posts: 14
Joined: Thu Feb 07, 2019 9:42 pm
Cash on hand: Locked
Bank: Locked

Re: Battery indicator keeps blinking on TN display

Post by atunguyd » Mon Mar 15, 2021 5:46 pm

Still not official response from Mobvoi on this - it seems to be a very serious problem that happens very early in the watch's life.

User avatar
alberto.dalben
Posts: 14
Joined: Sat Nov 21, 2020 9:02 pm
Cash on hand: Locked

Re: Battery indicator keeps blinking on TN display

Post by alberto.dalben » Tue Mar 16, 2021 8:47 am

atunguyd wrote:
Sat Mar 13, 2021 5:24 am
Add me to the list with the same problem.

Started with me noticing that the watch was dead early in the day. I had to put it on the charger for it to switch on.
Then once charged I noticed the same issues with TN mode showing low battery and sensors not working.
Reset to factory did nothing but going to shipping mode fixed it and sensors working again. But now battery only lasts about 7 hours. Last week I would only use about 30% battery in one day, now suddenly the battery can't even last 7 hours.
Is your watch on the latest firmware?
Did you put the watch under the water and/or had you a shower with it?

no avatar
jesus.lema
Posts: 2
Joined: Tue Mar 23, 2021 6:52 am
Cash on hand: Locked

Re: Battery indicator keeps blinking on TN display

Post by jesus.lema » Tue Mar 23, 2021 6:54 am

Another one with the same problem....

no avatar
gtheolog
Posts: 2
Joined: Wed Mar 31, 2021 4:31 pm
Cash on hand: Locked

Re: Battery indicator keeps blinking on TN display

Post by gtheolog » Wed Mar 31, 2021 4:33 pm

Same issue for few days already.
It came up even after a hard reset.

no avatar
atunguyd
Posts: 14
Joined: Thu Feb 07, 2019 9:42 pm
Cash on hand: Locked
Bank: Locked

Re: Battery indicator keeps blinking on TN display

Post by atunguyd » Sat Apr 10, 2021 4:15 pm

alberto.dalben wrote:
Tue Mar 16, 2021 8:47 am
atunguyd wrote:
Sat Mar 13, 2021 5:24 am
Add me to the list with the same problem.

Started with me noticing that the watch was dead early in the day. I had to put it on the charger for it to switch on.
Then once charged I noticed the same issues with TN mode showing low battery and sensors not working.
Reset to factory did nothing but going to shipping mode fixed it and sensors working again. But now battery only lasts about 7 hours. Last week I would only use about 30% battery in one day, now suddenly the battery can't even last 7 hours.
Is your watch on the latest firmware?
Did you put the watch under the water and/or had you a shower with it?
No never showered with it - just started to do this.

no avatar
jesus.lema
Posts: 2
Joined: Tue Mar 23, 2021 6:52 am
Cash on hand: Locked

Re: Battery indicator keeps blinking on TN display

Post by jesus.lema » Sat Apr 10, 2021 8:01 pm

Another one....

no avatar
lineoneworld
Posts: 1
Joined: Tue Apr 20, 2021 2:44 pm
Cash on hand: Locked

Re: Battery indicator keeps blinking on TN display

Post by lineoneworld » Tue Apr 20, 2021 3:39 pm

Another one has this issue. It happens several times. At the begainning reboot helps but now nothings works for it.

no avatar
atunguyd
Posts: 14
Joined: Thu Feb 07, 2019 9:42 pm
Cash on hand: Locked
Bank: Locked

Re: Battery indicator keeps blinking on TN display

Post by atunguyd » Wed Apr 21, 2021 5:59 am

I dont think there is a fix for this apart from sending back for warranty.

I returned mine last month and I see that Mobvoi has shipped a replacement to me. However be aware that there is no way to talk to them or easily get updates on the status of the warranty replacement.

I had a lengthy email discussion before sending the faulty watch to them where I explained to them that the only way it will work would be to use a courier for both directions as the postal system in my country is essentially broken and declared bankrupt.
Mobvoi agreed to this and I couriered the watch to them via DHL. Upon arrival I made a few attempts to get hold of them and remind them that I would be paying for a courier to return the watch.
All these emails were ignored and the only correspondance I received was an automated emailt o say that a replacement had been shipped out with, you guessed it, the local post service.
So after buying a $300 watch in January and spending a further $50 to courier the defective one back to Mobvoi, I now have nothing and little hope of seeing the replacement. I am also ignored by their support personal.

no avatar
dlloyd.thomas
Posts: 2
Joined: Wed Mar 17, 2021 9:05 am
Cash on hand: Locked

Re: Battery indicator keeps blinking on TN display

Post by dlloyd.thomas » Sat May 01, 2021 10:25 am

Hi. Was this ever received. Recently got a pro 3 and after just a couple of days in having this issue. Thanks

no avatar
dlloyd.thomas
Posts: 2
Joined: Wed Mar 17, 2021 9:05 am
Cash on hand: Locked

Re: Battery indicator keeps blinking on TN display

Post by dlloyd.thomas » Mon May 03, 2021 7:21 pm

Has anyone found a fix for this yet? Same issue here with low battery indicator and no sensors for a week or so now.

Post Reply