I opened a warranty ticket last year and it was approved. If I send my watch 1 years ago to mobvoi, they will fix it.
But I didn't because in my country's cargo policy and other reasons...
Now, I want to send my watch and fix it (because I started using it too much again.). Maybe now, they don't take taxes from repair if mobvoi write on the cargo "REPAIR WARRANTY SERVICE" and maybe repair cost below $20 or something like it. So I want to send my watch to mobvoi. But I can't create a new warranty ticket.

How can I use my 1 year old warranty? Anyone who can I get contact about this in mobvoi? Thanks!
