About 1 year old warranty

[eminfedar]

Hello,

I opened a warranty ticket last year and it was approved. If I send my watch 1 years ago to mobvoi, they will fix it.

But I didn't because in my country's cargo policy and other reasons...

Now, I want to send my watch and fix it (because I started using it too much again.). Maybe now, they don't take taxes from repair if mobvoi write on the cargo "REPAIR WARRANTY SERVICE" and maybe repair cost below $20 or something like it. So I want to send my watch to mobvoi. But I can't create a new warranty ticket.

How can I use my 1 year old warranty? Anyone who can I get contact about this in mobvoi? Thanks!

[Jamie]

Hello,

I opened a warranty ticket last year and it was approved. If I send my watch 1 years ago to mobvoi, they will fix it.

But I didn't because in my country's cargo policy and other reasons...

Now, I want to send my watch and fix it (because I started using it too much again.). Maybe now, they don't take taxes from repair if mobvoi write on the cargo "REPAIR WARRANTY SERVICE" and maybe repair cost below $20 or something like it. So I want to send my watch to mobvoi. But I can't create a new warranty ticket.

How can I use my 1 year old warranty? Anyone who can I get contact about this in mobvoi? Thanks!

Hi,

Do you have your last warranty confirmation?

[eminfedar]

Hello,

I opened a warranty ticket last year and it was approved. If I send my watch 1 years ago to mobvoi, they will fix it.

But I didn't because in my country's cargo policy and other reasons...

Now, I want to send my watch and fix it (because I started using it too much again.). Maybe now, they don't take taxes from repair if mobvoi write on the cargo "REPAIR WARRANTY SERVICE" and maybe repair cost below $20 or something like it. So I want to send my watch to mobvoi. But I can't create a new warranty ticket.

How can I use my 1 year old warranty? Anyone who can I get contact about this in mobvoi? Thanks!

Hi,

Do you have your last warranty confirmation?

Yes I have. Someone in Support Center said it is approved and send the watch to us but I didn't. So the watch is approved for warranty and the status writes "approved".

[eminfedar]

My account mail: eminfedar@gmail.com

[Jamie]

My account mail: eminfedar@gmail.com

Please contact support@mobvoi.com with this image and description and they will assess this situation.

Jamie