Locked on Always-On Screen

[markgaj]

Has anyone found a solution? My brand new Ticwatch E has the same issue since day 1. As others have stated, the only workaround is to turn off Always On mode. I've been working with Mobvoi support, but I may have to abandon ship if we don't have an answer before the window to return to Amazon for an exchange expires.

[Rwhans007]

My ticwatch pro has the same issue. Started today 10/3.

Ugh, 3rd watch with a stupid issue

[andriufit]

this problem still has no solution?

[Frenkie]

Hello,

Any update on this? My watch is still getting stuck while on Always-on mode.

Please give me an update since this is really annoying.

Regards,

Frank

[nhiepphongcp]

when this problem will be fixed. its waste when u cant see the clock without touch the watch

[mouws_sr]

Hey guys, the first reports on this are getting old. If I google on it I see a lot of users are affected, but still nothing happening here. The always-on display is a big feature. If you can't get the bugfix done, at least communicate.

[Frenkie]

Is this every going to be fixed? The problem is still there...I really want to have this solve...

[cesarfuller]

I m also facing similar issue. It's really frustrating. Hope I can find an answer here.
google street view

[Frenkie]

Dear Mobvoi, any comment please. It’s still not working and we don’t get anything back from you... I want this to work!!!!

[Frenkie]

More info: I can unfreeze it if I go into WearOS on my phone and change the watch face. But then it locks again shortly after.

Hi,

I have reported the problem and we will investigate this.

Jamie

Please follow up on this ty.