4.9.0 / 4.9.1 updating issues / Watch Not Fully Booting.

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JimStilwell
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4.9.0 / 4.9.1 updating issues / Watch Not Fully Booting.

Post by JimStilwell » Sat Apr 15, 2017 7:29 pm

Greetings Everyone,

As some of you are already aware there is a problem in a beta build that has caused some trouble for a few watches out there. We have already disabled the build on beta system (Version 4.9.0 and 4.9.1) for download. We do apologize for any trouble this has caused for any of our users out there. If you have a watch affected by the unable to fully boot or stuck on Updating applications please read through this.

Currently we have some watches that are on the way to us for evaluation. We ask that you give give us a little time to receive those watches and evaluate them. Please give us a few days for this.

Please accept our sincerest apologies for any trouble this has caused. We are working toward getting this fixed as soon as possible. If you need more assistance on this. Please feel contact us at support@mobvoi.com or through chat at our website.

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anhlamrdj
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Re: 4.9.0 / 4.9.1 updating issues / Watch Not Fully Booting.

Post by anhlamrdj » Sun Apr 16, 2017 2:41 am

what can I do ? I live in Vietnam

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JaiV5
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Re: 4.9.0 / 4.9.1 updating issues / Watch Not Fully Booting.

Post by JaiV5 » Sun Apr 16, 2017 12:10 pm

Thanks for acknowledging this issue, the watch is pretty much unusable, after a lot of fiddling about and pressing the home button I am able to get it to the settings menu, but even after factory resetting or restarting the watch continues to say that the apps and OS have stopped working. Kindly provide a fix soon.

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Gaby
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Re: 4.9.0 / 4.9.1 updating issues / Watch Not Fully Booting.

Post by Gaby » Tue Apr 18, 2017 6:34 am

anhlamrdj wrote:what can I do ? I live in Vietnam
What is your watch firmware version and where did you buy the watch from?

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Re: 4.9.0 / 4.9.1 updating issues / Watch Not Fully Booting.

Post by JaiV5 » Thu Apr 20, 2017 4:11 pm

Has a fix been found yet? I have not been able to use my watch at all the past week.

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Gaby
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Re: 4.9.0 / 4.9.1 updating issues / Watch Not Fully Booting.

Post by Gaby » Tue Apr 25, 2017 6:17 am

JaiV5 wrote:Has a fix been found yet? I have not been able to use my watch at all the past week.
It's under fixing, thanks for your patience.

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JimStilwell
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Re: 4.9.0 / 4.9.1 updating issues / Watch Not Fully Booting.

Post by JimStilwell » Thu May 04, 2017 10:32 pm

Greetings guys,
If you are affected by the booting issue, Please send in a e-mail to support@mobvoi.com if you have not already. Thanks!

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Re: 4.9.0 / 4.9.1 updating issues / Watch Not Fully Booting.

Post by Harboe » Sat May 06, 2017 10:50 am

When are you releasing a newer version?

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Gaby
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Re: 4.9.0 / 4.9.1 updating issues / Watch Not Fully Booting.

Post by Gaby » Mon May 08, 2017 8:56 am

After fully testing. We appreciate your patience.

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medol
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Re: 4.9.0 / 4.9.1 updating issues / Watch Not Fully Booting.

Post by medol » Wed May 10, 2017 3:06 pm

The watch is dead!!!! Try to fix it faster!!!

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