Tichome battery dead after 6 months
Moderators: garrywadams, Chintannapster, Aathif Mahir, Sabertooth
- dfgalletta
- Posts: 1
- Joined: Mon Jun 11, 2018 3:51 pm
- Cash on hand: Locked
Tichome battery dead after 6 months
My Tichome was a Christmas present in 2017 and I have noticed significant reductions in charge life until now, when it won't fire up any longer. Is the battery replaceable in some way? I think tons of products no longer have replaceable batteries and we will be throwing away more and more perfectly good products with dead batteries! It's a shame.
Re: Tichome battery dead after 6 months
We have a 1 year warranty for the TicHome Mini. You can apply for it at http://support.ticwear.com.dfgalletta wrote: ↑Mon Jun 11, 2018 3:54 pmMy Tichome was a Christmas present in 2017 and I have noticed significant reductions in charge life until now, when it won't fire up any longer. Is the battery replaceable in some way? I think tons of products no longer have replaceable batteries and we will be throwing away more and more perfectly good products with dead batteries! It's a shame.
I understand there is no option to choose for TicHome Mini. What I need you to do is select any of the TicWatch and write that you have an issue with the TicHome Mini and the staff will assist you.
Jamie
Re: Tichome battery dead after 6 months
I have a Tichome mini that is about 8 months old and the battery died also. I am finding this is a common issue. And of course Mobvoi conveniently isn’t taking care of under warranty as I don’t have the original purchase receipt.... even though I purchased it directly from Mobvoi under my user account. I am sure they have record but just a convenient excuse to not support a customer.
Would never recommend any products from Modvoi. Going for a JBL waterproof speaker to replace this garbage.
Would never recommend any products from Modvoi. Going for a JBL waterproof speaker to replace this garbage.
Re: Tichome battery dead after 6 months
gsanders wrote: ↑Tue May 07, 2019 5:50 amI have a Tichome mini that is about 8 months old and the battery died also. I am finding this is a common issue. And of course Mobvoi conveniently isn’t taking care of under warranty as I don’t have the original purchase receipt.... even though I purchased it directly from Mobvoi under my user account. I am sure they have record but just a convenient excuse to not support a customer.
Would never recommend any products from Modvoi. Going for a JBL waterproof speaker to replace this garbage.
Hi Gsanders,
Thanks for reaching out! We are sorry to hear that you have had such a frustrating experience with us, and we are happy to look into your order history to locate your proof of purchase. Please send our support team an email at support@mobvoi.com with the name or email address that is associated with this purchase. We can then happily assist you further from there. Thank you!
Team Mobvoi