Where to cancel my order
Moderators: garrywadams, Aathif Mahir
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thugnasty00
- Posts: 7
- Joined: Mon Nov 20, 2017 5:38 pm
- Cash on hand: Locked
Where to cancel my order
I want to cancel Order 9549 and have an immediate refund please since these watches have STILL not shipped
Re: Where to cancel my order
Hey, please contact our support team at support@mobvoi.com to cancel your order.
Re: Where to cancel my order
I have also been trying to cancel my order for the past couple of days I sent an email yesterday to support and have not heard back from them. Order TIC10702.
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fatmanrulz
- Posts: 1
- Joined: Mon Nov 27, 2017 1:28 am
- Cash on hand: Locked
Re: Where to cancel my order
Hi Sam,
I have not had a response regarding my pre-order and its cancellation. The status, as per your website is "unfulfilled" and I have not received any shipping information (i.e. emails etc.) Could you please follow up this order cancellation and refund it as soon as possible. Order number is TIC_AU_1228.
I have not had a response regarding my pre-order and its cancellation. The status, as per your website is "unfulfilled" and I have not received any shipping information (i.e. emails etc.) Could you please follow up this order cancellation and refund it as soon as possible. Order number is TIC_AU_1228.
Re: Where to cancel my order
Hey @Minadeau @fatmanrulz,
Although the order says "Unfulfilled", they might've already been packaged and shipped out, waiting to be updated with tracking information.
I will help you check on your orders and confirm this!
Although the order says "Unfulfilled", they might've already been packaged and shipped out, waiting to be updated with tracking information.
I will help you check on your orders and confirm this!
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Supermummy
- Posts: 2
- Joined: Sun Nov 12, 2017 3:49 pm
- Cash on hand: Locked
Re: Where to cancel my order
Hi Sam, I can't cancel my order too. In this case, can I have the tracking number? If not packed, I would like to cancel. Thanks. I have sent requests across ALL channels/platforms. Thank you!
Re: Where to cancel my order
Hey Minadeau!
We have successfully cancelled your order. You should receive your refund in the next few business days.
Re: Where to cancel my order
Hey fatmanrulz,fatmanrulz wrote: ↑Mon Nov 27, 2017 1:33 amHi Sam,
I have not had a response regarding my pre-order and its cancellation. The status, as per your website is "unfulfilled" and I have not received any shipping information (i.e. emails etc.) Could you please follow up this order cancellation and refund it as soon as possible. Order number is TIC_AU_1228.
Your package has already been picked up by the shipping company, so I was unable to help you cancel it. The good news is that you should be receiving it soon!
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antares692002
- Posts: 3
- Joined: Mon Nov 27, 2017 12:26 pm
- Cash on hand: Locked
Re: Where to cancel my order
Hello
I have no information of my order (TIC_EU_1817) made on 21 November.
No information despite several messages to the support. (No answer)
What do I do?
If not new I want to cancel this command.
They say that this order is delivered or shipped...
I have no information of my order (TIC_EU_1817) made on 21 November.
No information despite several messages to the support. (No answer)
What do I do?
If not new I want to cancel this command.
They say that this order is delivered or shipped...
Re: Where to cancel my order
Hi Supermummy! Please provide your order number, and I'll check on it for you.Supermummy wrote: ↑Mon Nov 27, 2017 9:19 amHi Sam, I can't cancel my order too. In this case, can I have the tracking number? If not packed, I would like to cancel. Thanks. I have sent requests across ALL channels/platforms. Thank you!
