
Ticwatch 2 - cracked bottom by expanding battery
Moderators: garrywadams, Aathif Mahir
Re: Ticwatch 2 - cracked bottom by expanding battery
Still nothing from Mobvoi. I hope the reply is worth the wait. 

- rltarleton
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Re: Ticwatch 2 - cracked bottom by expanding battery
have exactly the same problem. And lack of a response is fully expected - worst service company ever - no more purchases from them by me.
- Aathif Mahir
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Re: Ticwatch 2 - cracked bottom by expanding battery
Greetings!
Please elaborate your issue by sending an email to Support@mobvoi.com with screenshots.
Aathif Mahir
Mobvoi Global Moderator
Please elaborate your issue by sending an email to Support@mobvoi.com with screenshots.
Aathif Mahir
Mobvoi Global Moderator
Re: Ticwatch 2 - cracked bottom by expanding battery
Email sent from my side.
Re: Ticwatch 2 - cracked bottom by expanding battery
And the expected reply..
- danpriceuk
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Re: Ticwatch 2 - cracked bottom by expanding battery
I've had exactly the same problem
.
Bought my ticwatch 2 from kickstarter and was so excited, but it's not lasted the test of time.
The back of the watch has cracked and expanded.
I've contacted Mobvoi to hopefully get a response.
How can i get this fixed or is it just destined for the bin now....

Bought my ticwatch 2 from kickstarter and was so excited, but it's not lasted the test of time.
The back of the watch has cracked and expanded.
I've contacted Mobvoi to hopefully get a response.
How can i get this fixed or is it just destined for the bin now....
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Re: Ticwatch 2 - cracked bottom by expanding battery
I wasn't hoping for a free solution, but at least for some help (where to buy a new battery, how to replace the battery.. but alas.. it seems Mobvoi has officially abandoned us. I guess this watch is the only and last purchase from Mobvoi.
Re: Ticwatch 2 - cracked bottom by expanding battery
Hey Mobvoi!
Just tell us how to buy a battery at least.
Just tell us how to buy a battery at least.
Re: Ticwatch 2 - cracked bottom by expanding battery
Hi guys!
I have the same problem. But I bought the watch on Aliexpress. Less than a year of use with the original wireless charging, the back cover cracked. And when charging the watch very much warmed. Immediately understood that this bloated battery!
I've seen a lot of news as exploding batteries, and people get burned. After that, I stopped using
I wrote to the seller from Aliexpress, he sent me to the manufacturer, because he does not have a patch on this watch. I wrote to the official support, they refused to help me, with the phrase once you bought not in our store, then go to your seller, it's not our problem.
I'm already ready to replace the cover, but the parts are not sold anywhere else!
I myself found on other forums https://plantacrete.wixsite.com/fix-ticwatch-battery a suitable battery and replaced it! But made a mistake when soldering and overheated the battery. So it only worked for me for a few months.
The manufacturer simply does not care about their customers!
MOBVOI Give us the watch parts (Back cover and Battery)! We will repair them, if you are paying attention to us!
I have the same problem. But I bought the watch on Aliexpress. Less than a year of use with the original wireless charging, the back cover cracked. And when charging the watch very much warmed. Immediately understood that this bloated battery!
I've seen a lot of news as exploding batteries, and people get burned. After that, I stopped using
I wrote to the seller from Aliexpress, he sent me to the manufacturer, because he does not have a patch on this watch. I wrote to the official support, they refused to help me, with the phrase once you bought not in our store, then go to your seller, it's not our problem.

I'm already ready to replace the cover, but the parts are not sold anywhere else!


The manufacturer simply does not care about their customers!



MOBVOI Give us the watch parts (Back cover and Battery)! We will repair them, if you are paying attention to us!
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- saket0ashu
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- Joined: Mon Jul 27, 2020 8:27 am
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Re: Ticwatch 2 - cracked bottom by expanding battery
Even my watch faced the same issue today. Since last 1-2 weeks the battery backup was too low, almost 3-4 hours only. And today morning just saw that the watch has a crack at the back as well as the section where screws are tightened. Now the watch is broken. All the money down the drain, It is really frustrating to see this. If there is an issue with battery why does company sell this one. Even if it happens when the battery is not ok there should be some alert on the watch.