Solutions for Android phone pairing issues

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Julesuoft
Posts: 2
Joined: Fri May 18, 2018 2:29 am

Re: Solutions for Android phone pairing issues

Post by Julesuoft » Fri May 18, 2018 11:16 am

Hi Jamie,

I have already emailed support but no one has gotten back to me. Are you able to help or is there contact I can speak to?

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Jamie
Mobvoi Team
Posts: 266
Joined: Wed Jan 10, 2018 3:11 am

Re: Solutions for Android phone pairing issues

Post by Jamie » Mon May 21, 2018 5:58 am

Julesuoft wrote:
Fri May 18, 2018 11:16 am
Hi Jamie,

I have already emailed support but no one has gotten back to me. Are you able to help or is there contact I can speak to?
From our records, support should have been in touch with you.

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bhavyavyas
Posts: 5
Joined: Tue Nov 07, 2017 11:16 pm

Re: Solutions for Android phone pairing issues

Post by bhavyavyas » Wed May 23, 2018 5:33 am

Hi Jamie,

I got the same problem. I have emailed support. Can you please help

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Jamie
Mobvoi Team
Posts: 266
Joined: Wed Jan 10, 2018 3:11 am

Re: Solutions for Android phone pairing issues

Post by Jamie » Wed May 23, 2018 7:56 am

bhavyavyas wrote:
Wed May 23, 2018 5:33 am
Hi Jamie,

I got the same problem. I have emailed support. Can you please help
Hi,

Our support staff will help you shortly.

Jamie

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argous78
Posts: 1
Joined: Sat Jun 02, 2018 4:01 am

Re: Solutions for Android phone pairing issues

Post by argous78 » Sat Jun 02, 2018 4:09 am

Wow. Looks like everyone is having the same problem.
Mine started about a week ago, suddenly the watch requires re-pairing.
Obviously pairing failed with timeout message.

Then I tried factory reset, and reinstalling the ticwatch app.
The first time pairing seems working where the watch was downloading software.
After that it goes back to the pairing mode.
All pairing attempt subsequently failed. I have tried using a different android phone, but with the same result.

BTW my watch is still on ticwear version Tic_4.14.0_intl. Android version 5.1

Please help!!

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Jamie
Mobvoi Team
Posts: 266
Joined: Wed Jan 10, 2018 3:11 am

Re: Solutions for Android phone pairing issues

Post by Jamie » Mon Jun 04, 2018 3:57 am

argous78 wrote:
Sat Jun 02, 2018 4:09 am
Wow. Looks like everyone is having the same problem.
Mine started about a week ago, suddenly the watch requires re-pairing.
Obviously pairing failed with timeout message.

Then I tried factory reset, and reinstalling the ticwatch app.
The first time pairing seems working where the watch was downloading software.
After that it goes back to the pairing mode.
All pairing attempt subsequently failed. I have tried using a different android phone, but with the same result.

BTW my watch is still on ticwear version Tic_4.14.0_intl. Android version 5.1

Please help!!
Hi, can you uninstall the Mobvoi App and ensure you pair it with the TicWear app?

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