Step count issue update

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geoffrey.mcguire
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Re: Step count issue update

Post by geoffrey.mcguire » Wed Aug 08, 2018 6:36 am

I am noticing that steps are being counted when I am driving my car, this is annoying, I interface google fit with MyFitnessPal and when compared with other MFP users, my steps (and therefore calories updated in MFP) are higher than normal. In addition I've had to factory default the watch yesterday to enable stand alone GPS usage....

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hova721
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Re: Step count issue update

Post by hova721 » Wed Oct 24, 2018 11:54 pm

Hi i have a new ticwatch pro, i also noticed that it counts steps excessively. I already updated the software and android wear as well. I counted 500 steps but on my watch, it displays 970 steps already. Is there a way to calibrate the pedometer? Thank you

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dollerchauhan
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Re: Step count issue update

Post by dollerchauhan » Tue Jun 25, 2019 5:38 pm

I was recording my steps for over a month for a stel challenge at my work and yesterday, the watch got disconnected and I was forced to factory reset. But i did not select clear my data. But still all my data is wiped. Please help me to restore it. Please suggest what is the way to get it back? How can I open a complain ticket with mobvoi/ tic watch support? I need this data back. Please help..

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