Ticwatch S Screen Problem

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Mo31985
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Ticwatch S Screen Problem

Post by Mo31985 » Fri Dec 01, 2017 7:05 am

My wife has used the ticwatch S for around one week,
she finds that the screen is getting worse and the image is scratched, can anyone fix the problem?
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samfong
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Re: Ticwatch S Screen Problem

Post by samfong » Fri Dec 01, 2017 10:02 am

Oh no! We are so sorry you had this experience. You can apply for an exchange under "warranty" here: http://support.mobvoi.com

I will push the team to approve your request ASAP :)

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Mo31985
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Re: Ticwatch S Screen Problem

Post by Mo31985 » Sat Dec 02, 2017 3:54 pm

You have successfully submit your case.

Your shipping address is outside the United States Due to the limitation of our operations, you will need to ship your own expense to the following address:

Michael,8/F Manhattan Centre, 8 Kwai Cheong Road, Kwai Chung,
N.T.Tel: 2817 7713
葵涌葵昌路8號萬泰中心8樓
電話: 2817 7713

will send you a replacement unit once we receive the product and the product is proven to have the problem as you described. Thanks for your patience!


Should I send my watch to the above address?

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Mo31985
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Re: Ticwatch S Screen Problem

Post by Mo31985 » Mon Jan 15, 2018 10:40 am

I have sent my watch to the 8/F Manhattan Centre for a month already,
but there has no reply from anyone,
could you please follow and update the status?

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Mo31985
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Re: Ticwatch S Screen Problem

Post by Mo31985 » Thu Jan 18, 2018 4:31 am

ANY REPLY?

I have sent the watch to the repair center but no answer after a month,
could someone help?

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Mo31985
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Re: Ticwatch S Screen Problem

Post by Mo31985 » Fri Feb 02, 2018 3:32 am

HEY!! ANY RESPOND? ANYBODY HERE?

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Sahil121
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Re: Ticwatch S Screen Problem

Post by Sahil121 » Mon Sep 03, 2018 8:53 am

any further update on this? did they replaced ?

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andre.maciel
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Re: Ticwatch S Screen Problem

Post by andre.maciel » Thu Jan 09, 2020 7:14 pm

Any update on this?

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