Ticwatch 2 not pairing

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trojanbarbosa
Posts: 1
Joined: Fri May 04, 2018 10:30 pm

Ticwatch 2 not pairing

Post by trojanbarbosa » Fri May 04, 2018 10:37 pm

Today after lunch, my ticwatch 2 stopped notifying me when I went to see, was not communicating right with the cell phone. I clicked on the sync icon in ticwatch 2, the notification on the phone that was connected appeared, but no notifications were coming. I decided to reset ticwatch 2 but it is not matching with QR code and nor without QD code. I tested other cell phones, same thing. Could someone give me a hand? :cry:

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Alexpan
Posts: 2
Joined: Tue May 08, 2018 9:56 am

Re: Ticwatch 2 not pairing

Post by Alexpan » Tue May 08, 2018 10:17 am

Same problem here. My ticwatch2 cannot pair with my Samsung s9+. It shows error when scan the QR code.

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AhmedTheEnigma
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Joined: Wed May 16, 2018 7:29 pm

Re: Ticwatch 2 not pairing

Post by AhmedTheEnigma » Wed May 16, 2018 7:33 pm

I'm also facing the same problem trying to pair my ticwatch 2 after the 4.14.0 update.

Tried factory resetting the watch, tried reinstalling different versions of the companion app, I tried everything.

This is the exact same problem I'm facing as in this video: https://www.youtube.com/watch?v=roddrk2IA5g

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Jamie
Mobvoi Team
Posts: 215
Joined: Wed Jan 10, 2018 3:11 am

Re: Ticwatch 2 not pairing

Post by Jamie » Thu May 17, 2018 2:24 am

AhmedTheEnigma wrote:
Wed May 16, 2018 7:33 pm
I'm also facing the same problem trying to pair my ticwatch 2 after the 4.14.0 update.

Tried factory resetting the watch, tried reinstalling different versions of the companion app, I tried everything.

This is the exact same problem I'm facing as in this video: https://www.youtube.com/watch?v=roddrk2IA5g
Hi, please try a hard reset but "forget" the device under your bluetooth settings before trying to pair it again. Let me know if that works for you.

Jamie

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Docomar
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Joined: Sun Sep 03, 2017 2:03 pm

Re: Ticwatch 2 not pairing

Post by Docomar » Sun May 20, 2018 11:40 am

I am having exactly the same problem have reset watch removed from phone Bluetooth and still will not connect Galaxy S9+ running Android 8.0

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Docomar
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Joined: Sun Sep 03, 2017 2:03 pm

Re: Ticwatch 2 not pairing

Post by Docomar » Sun May 20, 2018 11:42 am

Same issue here done everything will not connect

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Jamie
Mobvoi Team
Posts: 215
Joined: Wed Jan 10, 2018 3:11 am

Re: Ticwatch 2 not pairing

Post by Jamie » Mon May 21, 2018 4:08 am

Docomar wrote:
Sun May 20, 2018 11:40 am
I am having exactly the same problem have reset watch removed from phone Bluetooth and still will not connect Galaxy S9+ running Android 8.0
Kindly contact support@mobvoi.com regarding your problem and they will have someone to gladly assist you:)

Jamie

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