Watch face not updating Phone battery and weather

Moderators: markrocha, GordonHannan

Post Reply
no avatar
slowyata
Posts: 8
Joined: Tue May 01, 2018 2:11 am

Watch face not updating Phone battery and weather

Post by slowyata » Wed May 16, 2018 6:40 pm

Hello, I noticed the last couple weeks any watch faces i use, whether its pre loaded, watcher maker or facer none of the watch faces actually update weather at the interval i set or updates phone battery percentage. The only way i can get it to update is by changing the watch face or reloading it. I have the Ticwatch E and my phone is a oneplus 5. Both are running oreo, 8.0 for ticwatch and 8.1.0 for my phone.

no avatar
slowyata
Posts: 8
Joined: Tue May 01, 2018 2:11 am

Re: Watch face not updating Phone battery and weather

Post by slowyata » Thu May 17, 2018 1:25 pm

After a couple hard resets and repairs it seems to be updating on its own now...for now.

no avatar
Jamie
Mobvoi Team
Posts: 215
Joined: Wed Jan 10, 2018 3:11 am

Re: Watch face not updating Phone battery and weather

Post by Jamie » Fri May 18, 2018 3:15 am

slowyata wrote:
Thu May 17, 2018 1:25 pm
After a couple hard resets and repairs it seems to be updating on its own now...for now.
Thanks. do keep me updated!

Jamie

no avatar
slowyata
Posts: 8
Joined: Tue May 01, 2018 2:11 am

Re: Watch face not updating Phone battery and weather

Post by slowyata » Fri May 18, 2018 12:29 pm

Jamie wrote:
Fri May 18, 2018 3:15 am
slowyata wrote:
Thu May 17, 2018 1:25 pm
After a couple hard resets and repairs it seems to be updating on its own now...for now.
Thanks. do keep me updated!

Jamie
Hey Jamie, looks like the issue reoccurs again after a few minutes after re-pairing. Not really sure where else to trouble shoot this issue.

no avatar
Jamie
Mobvoi Team
Posts: 215
Joined: Wed Jan 10, 2018 3:11 am

Re: Watch face not updating Phone battery and weather

Post by Jamie » Mon May 21, 2018 5:54 am

slowyata wrote:
Fri May 18, 2018 12:29 pm
Jamie wrote:
Fri May 18, 2018 3:15 am
slowyata wrote:
Thu May 17, 2018 1:25 pm
After a couple hard resets and repairs it seems to be updating on its own now...for now.
Thanks. do keep me updated!

Jamie
Hey Jamie, looks like the issue reoccurs again after a few minutes after re-pairing. Not really sure where else to trouble shoot this issue.
Under "Settings" > "Connectivity", do you have "Location - From phone & watch" toggled "on"? If this does not fix the issue, please contact support@mobvoi.com and they will be able to assist you.

Jamie

no avatar
slowyata
Posts: 8
Joined: Tue May 01, 2018 2:11 am

Re: Watch face not updating Phone battery and weather

Post by slowyata » Mon May 21, 2018 12:18 pm

Jamie wrote:
Mon May 21, 2018 5:54 am

Under "Settings" > "Connectivity", do you have "Location - From phone & watch" toggled "on"? If this does not fix the issue, please contact support@mobvoi.com and they will be able to assist you.

Jamie
Hey Jamie, Yes the option is toggled on. I just sent an email to the support email.

Post Reply