Locked on Always-On Screen

Moderators: markrocha, GordonHannan

Post Reply
no avatar
roadrich
Posts: 5
Joined: Wed May 16, 2018 9:10 pm

Locked on Always-On Screen

Post by roadrich » Wed May 16, 2018 9:13 pm

My Ticwatch E suddenly started locking or crashing on the Always-On screen. I press the screen and hit the button on the side and I can not access the watch at all without a hard reboot. I still feel vibration notifications when it gets like this but do not see them on the screen and can not access them. Has anyone else had this problem and found a solution? Thanks.

no avatar
roadrich
Posts: 5
Joined: Wed May 16, 2018 9:10 pm

Re: Locked on Always-On Screen

Post by roadrich » Thu May 17, 2018 8:30 pm

More info: I can unfreeze it if I go into WearOS on my phone and change the watch face. But then it locks again shortly after.

no avatar
Jamie
Mobvoi Team
Posts: 215
Joined: Wed Jan 10, 2018 3:11 am

Re: Locked on Always-On Screen

Post by Jamie » Fri May 18, 2018 3:12 am

roadrich wrote:
Thu May 17, 2018 8:30 pm
More info: I can unfreeze it if I go into WearOS on my phone and change the watch face. But then it locks again shortly after.
Hi,

I have reported the problem and we will investigate this.

Jamie

no avatar
vonSteineck
Posts: 4
Joined: Wed May 16, 2018 9:40 am

Re: Locked on Always-On Screen

Post by vonSteineck » Fri May 18, 2018 8:39 am

I have the same problem. Deactivating the always on function seems to work for now.
The theme isn't different either.
Also the OK Google voice command doesn't work anymore.
Please fix this

no avatar
roadrich
Posts: 5
Joined: Wed May 16, 2018 9:10 pm

Re: Locked on Always-On Screen

Post by roadrich » Mon May 21, 2018 3:41 pm

I notice I am still on WearOS 1.1. I saw that recently you pushed out updates to all watches to be 2.1 but I never got the update. Could that be causing this because this started happening in the past 2 weeks. How do I force an update? I factory reset the watch and reinstalled WearOS with no success.

no avatar
roadrich
Posts: 5
Joined: Wed May 16, 2018 9:10 pm

Re: Locked on Always-On Screen

Post by roadrich » Tue May 22, 2018 3:06 pm

vonSteineck wrote:
Fri May 18, 2018 8:39 am
I have the same problem. Deactivating the always on function seems to work for now.
The theme isn't different either.
Also the OK Google voice command doesn't work anymore.
Please fix this
Thanks, that worked as a temporary fix. Hope they fix the Always-On crashing.

no avatar
Frenkie
Posts: 1
Joined: Fri May 25, 2018 2:07 pm

Re: Locked on Always-On Screen

Post by Frenkie » Fri May 25, 2018 2:08 pm

Hi There, i have exactly the same thing. Setting the watch to Tilt to activate works for now but i have the watch screen always on so i hope this will get solved.!

Post Reply