Bluetooth doesn't connect

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cheops75
Posts: 1
Joined: Wed Jan 24, 2018 4:00 am

Bluetooth doesn't connect

Post by cheops75 » Thu May 17, 2018 9:51 am

Guys, big issue with no BT connection on my TW 2. Refuses to pair. I have uninstalled phone app, unpair BT, factory reset the TC2 and to no avail. Even manual pairing fails.

Pls assist asap!
Neil

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Jamie
Mobvoi Team
Posts: 215
Joined: Wed Jan 10, 2018 3:11 am

Re: Bluetooth doesn't connect

Post by Jamie » Fri May 18, 2018 3:17 am

cheops75 wrote:
Thu May 17, 2018 9:51 am
Guys, big issue with no BT connection on my TW 2. Refuses to pair. I have uninstalled phone app, unpair BT, factory reset the TC2 and to no avail. Even manual pairing fails.

Pls assist asap!
Neil
Hey Neil,

Try to do a hard reset but also remember to forget the device under your bluetooth settings before trying to pair again. If that fails,
kindly contact support@mobvoi.com and they will have someone to gladly assist you.

Jamie

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