Ticwatch Pro won't charge

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vpmaster2004
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Re: Ticwatch Pro won't charge

Post by vpmaster2004 » Wed Jun 10, 2020 4:19 pm

I now have a TicWatch Pro that won't charge anymore. I've had the watch for less than about 4-5 days from now, and it worked just fine. I've had the watch & the charger since Saturday morning, and to my dismay, I tried charging the phone overnight last night, and I now have a useless watch, and a useless charging pod. I have notified Mobvoi of this, but until I can get this problem rectified, I'm out of luck. :evil: :evil: :evil: :evil: :evil: :evil: :evil: :evil:

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9k2/s53co
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Re: Ticwatch Pro won't charge

Post by 9k2/s53co » Sun Jun 14, 2020 6:54 am

[/quote]

Hi,

just received my TicWatch PRO back from repair centre. They replaced charging cradle.
How could I know if this is "upgraded" cradle or still the same, old type ? When I check it, it says: Input: 5V, 1A(MAX), Output: 5V, 0.8A (Rated)
Thanks, Tomi.
[/quote]

Hi 9k2/s53co,

New charging Cradle voltage is same as old one but new one can handle higher overflow voltage that old can't.

We now provide new updated charger with every replacement and also comes out of the box.

Aathif Mahir
Mobvoi Lead Moderator
[/quote]


Dear Mobvoi team,
after 7 months after having charging cradle replaced with (supossedly) new one, my Ticwatch PRO stopped charging again. It charges a bit, then stops. This is it, I am done with this watch, not getting to buy any product from Mobvoi as well will never recommend it to anyone.
I had my doubts since day one about "new" charging cradle, as it has exactly the same specs as old one, while reading this forum, new one was improved, as Aathif said above, with higher overflow voltage.
Sorry Mobvoi, but fooling clients is not what I accept.
Regards, Tomi.

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Aathif Mahir
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Re: Ticwatch Pro won't charge

Post by Aathif Mahir » Sat Jun 20, 2020 12:59 am

9k2/s53co wrote:
Sun Jun 14, 2020 6:54 am
Hi,

just received my TicWatch PRO back from repair centre. They replaced charging cradle.
How could I know if this is "upgraded" cradle or still the same, old type ? When I check it, it says: Input: 5V, 1A(MAX), Output: 5V, 0.8A (Rated)
Thanks, Tomi.
[/quote]

Hi 9k2/s53co,

New charging Cradle voltage is same as old one but new one can handle higher overflow voltage that old can't.

We now provide new updated charger with every replacement and also comes out of the box.

Aathif Mahir
Mobvoi Lead Moderator
[/quote]


Dear Mobvoi team,
after 7 months after having charging cradle replaced with (supossedly) new one, my Ticwatch PRO stopped charging again. It charges a bit, then stops. This is it, I am done with this watch, not getting to buy any product from Mobvoi as well will never recommend it to anyone.
I had my doubts since day one about "new" charging cradle, as it has exactly the same specs as old one, while reading this forum, new one was improved, as Aathif said above, with higher overflow voltage.
Sorry Mobvoi, but fooling clients is not what I accept.
Regards, Tomi.
[/quote]

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Aathif Mahir
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Re: Ticwatch Pro won't charge

Post by Aathif Mahir » Sat Jun 20, 2020 1:00 am

Aathif Mahir wrote:
Sat Jun 20, 2020 12:59 am
9k2/s53co wrote:
Sun Jun 14, 2020 6:54 am
Hi,

just received my TicWatch PRO back from repair centre. They replaced charging cradle.
How could I know if this is "upgraded" cradle or still the same, old type ? When I check it, it says: Input: 5V, 1A(MAX), Output: 5V, 0.8A (Rated)
Thanks, Tomi.
Hi 9k2/s53co,

New charging Cradle voltage is same as old one but new one can handle higher overflow voltage that old can't.

We now provide new updated charger with every replacement and also comes out of the box.

Aathif Mahir
Mobvoi Lead Moderator
[/quote]


Dear Mobvoi team,
after 7 months after having charging cradle replaced with (supossedly) new one, my Ticwatch PRO stopped charging again. It charges a bit, then stops. This is it, I am done with this watch, not getting to buy any product from Mobvoi as well will never recommend it to anyone.
I had my doubts since day one about "new" charging cradle, as it has exactly the same specs as old one, while reading this forum, new one was improved, as Aathif said above, with higher overflow voltage.
Sorry Mobvoi, but fooling clients is not what I accept.
Regards, Tomi.
[/quote]
Hi 9k2/s53co,

We are really very sorry for the issue you currently facing but seems like you used fast charging dock for updated charging Cradle. For your note updated charging doesn't support fast charging as previous one.

Please apply for replacement charging Cradle through support@mobvoi.com and make sure to use charging dock that capable outputting 5V 1amp Max.

Aathif Mahir
Mobvoi Lead Moderator

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9k2/s53co
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Re: Ticwatch Pro won't charge

Post by 9k2/s53co » Sat Jun 20, 2020 5:48 am

Aathif Mahir wrote:
Sat Jun 20, 2020 1:00 am
Hi 9k2/s53co,

We are really very sorry for the issue you currently facing but seems like you used fast charging dock for updated charging Cradle. For your note updated charging doesn't support fast charging as previous one.

Please apply for replacement charging Cradle through support@mobvoi.com and make sure to use charging dock that capable outputting 5V 1amp Max.

Aathif Mahir
Mobvoi Lead Moderator
[/quote]

Dear Aathif,

since day 1, I use the same charger - Apple charger - 5V 1A. No other chargers were used, ever.
I am not sure if I am entitled to get cradle replaced via Support@mobvoi.com as I live in Slovenia and watch was bought locally.

Regards, Tomi

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sixt
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Re: Ticwatch Pro won't charge

Post by sixt » Tue Jun 23, 2020 9:48 pm

Fraud and unwillingness to fulfill obligations. On June 18, the support service decided to send me a new charger. The decision indicated that the logistics information should appear in 24-48 hours. I waited 4 days, but the information did not appear. I contacted the support service, and they answered that they could not send a replacement, because the postal service was not working due to the coronavirus. This is false information. I order and receive goods from abroad without any problems. Warranty ID: 28889

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martin.musther
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Re: Ticwatch Pro won't charge

Post by martin.musther » Sun Jul 05, 2020 9:56 am

Same issue here, won't charge (just get the lightning icon), wasn't charging so tried the charger from my phone, so guess it's knackered now, if it wasn't before

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10sion.lim
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Re: Ticwatch Pro won't charge

Post by 10sion.lim » Thu Jul 09, 2020 2:02 pm

Ticwatch e2. Tho not as pricey as Pro, but still, originally planned to propose this as a solution for commercial solution since it's one of the few affordable Google wear watches, but heck with this charging / bricked issue.

Stop giving excuses about the chargers.
It was fine even with my Qualcomm 2.0 charger in the early year. Just stopped using / charging it for a while, then it's bricked.

I have plenty of chargers, even the low A ones.
None of them work.
It's just blinking with the charging logo on a boot loop, vibrating when it reboots, again and again and again.

Come on. Even a Xiaomi mi band lasts longer than this.

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