Step counter ticwatch pro far from accurate

Moderators: Sabertooth, markrocha, GordonHannan

Post Reply
no avatar
Historik
Posts: 3
Joined: Mon Apr 08, 2019 8:23 pm
Cash on hand: Locked

Step counter ticwatch pro far from accurate

Post by Historik » Mon Apr 08, 2019 9:58 pm

Hi,

Step counter on my Ticwatch Pro is not working properly. Easily adds an extra 2000 steps to the step counter in total because of gestures I make (e.g. brushing my teeth) till EOD.

How is this possible and how do I fix this? Is this a calibration issue? At the moment I cant use the step counter at all because obviously its not reliable. Not happy with the watch atm!

no avatar
Historik
Posts: 3
Joined: Mon Apr 08, 2019 8:23 pm
Cash on hand: Locked

Re: Step counter ticwatch pro far from accurate

Post by Historik » Wed Apr 10, 2019 4:49 pm

Anyone? Mobvoi? Does nobody experience this problem?

no avatar
sem
Posts: 14
Joined: Tue Mar 19, 2019 5:31 am
Cash on hand: Locked

Re: Step counter ticwatch pro far from accurate

Post by sem » Fri Apr 12, 2019 8:00 am

So far I am happy with the step counter

btw, i disable all gesture on watch

no avatar
Historik
Posts: 3
Joined: Mon Apr 08, 2019 8:23 pm
Cash on hand: Locked

Re: Step counter ticwatch pro far from accurate

Post by Historik » Mon Apr 15, 2019 9:33 pm

Anyone? :(

User avatar
Mobvoi
Site Admin
Posts: 54
Joined: Fri Aug 26, 2016 9:51 am
Cash on hand: Locked

Re: Step counter ticwatch pro far from accurate

Post by Mobvoi » Tue Apr 16, 2019 10:55 am

Historik wrote:
Mon Apr 08, 2019 9:58 pm
Hi,

Step counter on my Ticwatch Pro is not working properly. Easily adds an extra 2000 steps to the step counter in total because of gestures I make (e.g. brushing my teeth) till EOD.

How is this possible and how do I fix this? Is this a calibration issue? At the moment I cant use the step counter at all because obviously its not reliable. Not happy with the watch atm!
Hi Historik,


Try turning off the gesture mode on the watch. TicWatch is programed to detect long periods of arm movement unless you disable the gesture mode. Let me know how that goes.


Team Mobvoi

Post Reply