Mobvoi App - Firmware update

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lollapalooza
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Mobvoi App - Firmware update

Post by lollapalooza » Fri May 10, 2019 11:32 pm

When I open the Mobvoi app, and then click on my profile icon (bottom right corner), there's an option to check the firmware version.
When I click there there's a message that says "You haven't added the device yet".

But actually my TicWatch C2 is shown as "connected" in Mobvoi app.

What have I done wrong?

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Aathif Mahir
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Re: Mobvoi App - Firmware update

Post by Aathif Mahir » Thu May 16, 2019 3:22 pm

lollapalooza wrote:
Fri May 10, 2019 11:32 pm
When I open the Mobvoi app, and then click on my profile icon (bottom right corner), there's an option to check the firmware version.
When I click there there's a message that says "You haven't added the device yet".

But actually my TicWatch C2 is shown as "connected" in Mobvoi app.

What have I done wrong?
Hi lollapalooza,

No worries, you have done nothing wrong! The Mobvoi App updates firmware for our Ticpods product, but not Ticwatch models. Unless you have Ticpods connected to your app, the "You haven't added the device yet" message will show. Updates to the Ticwatch C2 will be administered through the Google Play Store on the watch itself.

Aathif Mahir
Mobvoi Global Moderator

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RemBar
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Mobvoi App Firmware update

Post by RemBar » Wed May 29, 2019 8:02 am

I have firmware v44 for an S40.

However, that wont make any difference, theres something else going on.
Youre welcome to send it here for us to update for you.

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lollapalooza
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Re: Mobvoi App - Firmware update

Post by lollapalooza » Mon Jun 03, 2019 6:34 pm

Aathif Mahir wrote:
Thu May 16, 2019 3:22 pm
Updates to the Ticwatch C2 will be administered through the Google Play Store on the watch itself.
Great, thank you for clarification.

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Jamesst
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Mobvoi App Firmware update

Post by Jamesst » Sat Jun 29, 2019 2:35 pm

I dont see the app in the US iTunes store. Do you know when this will be available again?

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Aathif Mahir
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Re: Mobvoi App Firmware update

Post by Aathif Mahir » Tue Jul 02, 2019 3:37 pm

Jamesst wrote:
Sat Jun 29, 2019 2:35 pm
I dont see the app in the US iTunes store. Do you know when this will be available again?
Hi Jamesst,

You can find Mobvoi app for iOS in below link
https://apps.apple.com/us/app/mobvoi/id1287014629

Aathif Mahir
Mobvoi Global Moderator

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