Tic Watch Pro Health center

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Geo57
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Tic Watch Pro Health center

Post by Geo57 » Fri Jul 05, 2019 2:43 pm

Try to access health data via Mobvoi app and I get Message that the Tichealth version on tjhe watch is not high enough to communicate with the App,Says is has to be updated on watch. I have done so yeat I continue to get the message.
Please Help.

Also on Ticband it no linger tracks sleep information and sleep efficiency in the Mobvoi App. I have reset / reinstalled TicBand and still get the problem.
sleeptime is totally inaccurate
this has been the case since one day when Ticband battery depleted.

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Aathif Mahir
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Re: Tic Watch Pro Health center

Post by Aathif Mahir » Sun Jul 07, 2019 5:27 pm

Geo57 wrote:
Fri Jul 05, 2019 2:43 pm
Try to access health data via Mobvoi app and I get Message that the Tichealth version on tjhe watch is not high enough to communicate with the App,Says is has to be updated on watch. I have done so yeat I continue to get the message.
Please Help.

Also on Ticband it no linger tracks sleep information and sleep efficiency in the Mobvoi App. I have reset / reinstalled TicBand and still get the problem.
sleeptime is totally inaccurate
this has been the case since one day when Ticband battery depleted.
Hi Geo57,

We are really sorry for the issue your facing Mobvoi app, if you won't mind please provide the your Mobvoi app version and the smartphone your currently using.

Aathif Mahir
Mobvoi Global Moderator

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Geo57
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Re: Tic Watch Pro Health center

Post by Geo57 » Wed Jul 10, 2019 8:04 pm

Update Note Reads:
The version of TICHealth on watch is too low. Please update from play store to view completed health information.

The Mobvoi App is version 3.830-471.307
The TicHealth Watch App is version 1.8.0-1162.145

I use Smartphone Moto G6.

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Aathif Mahir
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Re: Tic Watch Pro Health center

Post by Aathif Mahir » Sun Jul 14, 2019 12:49 pm

Geo57 wrote:
Wed Jul 10, 2019 8:04 pm
Update Note Reads:
The version of TICHealth on watch is too low. Please update from play store to view completed health information.

The Mobvoi App is version 3.830-471.307
The TicHealth Watch App is version 1.8.0-1162.145

I use Smartphone Moto G6.
Hi Geo57,

Please make sure the tichealth and mobvoi privacy app is up to date on the watch, Then please do the following steps
- Open mobvoi privacy app and make sure all of the permissions was turned on.
- Then make sure the phone mobvoi app is the latest one, turn off phone for 2 mins and turn back on, then this issue would be fixed.

Aathif Mahir
Mobvoi Global Moderator

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Geo57
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Re: Tic Watch Pro Health center

Post by Geo57 » Thu Jul 25, 2019 5:08 pm

That did it.
Thanks for the help.

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