Step Counter is not working properly on Ticwatch pro

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subir.inform
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Step Counter is not working properly on Ticwatch pro

Post by subir.inform » Wed Oct 09, 2019 8:11 am

Hello,
I am from India.

I ordered Ticwatch Pro smartwatch 1 week back and I am not able get correct step counts even though after disabling TIC apps and running only Google fit on this. The wear version is updated with version 2.9 and still this issue persists , I have gone all the reviews regarding fixing and nothing is working for this.

I am not able use Google pay as well with this new wear os version.

Please suggest some fix for this. Is there going to be any bug fixes on next patch release?

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Aathif Mahir
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Re: Step Counter is not working properly on Ticwatch pro

Post by Aathif Mahir » Wed Oct 09, 2019 12:27 pm

subir.inform wrote:
Wed Oct 09, 2019 8:11 am
Hello,
I am from India.

I ordered Ticwatch Pro smartwatch 1 week back and I am not able get correct step counts even though after disabling TIC apps and running only Google fit on this. The wear version is updated with version 2.9 and still this issue persists , I have gone all the reviews regarding fixing and nothing is working for this.

I am not able use Google pay as well with this new wear os version.

Please suggest some fix for this. Is there going to be any bug fixes on next patch release?
Hi subir.inform,

Please would you mind elaborating the issue with more details and screenshots.

Aathif Mahir
Mobvoi Global Moderator

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subir.inform
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Re: Step Counter is not working properly on Ticwatch pro

Post by subir.inform » Thu Oct 10, 2019 4:59 am

Hello,

I am facing below issues for Ticwatch pro

1. The step counter is completely inaccurate. I can able to see some extra steps even if I am sitting in vehicle. I have tried with disbaling the gestures.

2. I am using Google Fit apps for fitness and step count and it is giving inaccurate values throughout.

3. I am not able to see Google pay in this version of Wear os 2.9, it is there previously.

I will provide screenshot as I am not able to capture it now.

Please let me know if there will be any coming bugfix for this.

Thanks,

Regards,
Subir

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Aathif Mahir
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Re: Step Counter is not working properly on Ticwatch pro

Post by Aathif Mahir » Thu Oct 10, 2019 8:17 pm

subir.inform wrote:
Thu Oct 10, 2019 4:59 am
Hello,

I am facing below issues for Ticwatch pro

1. The step counter is completely inaccurate. I can able to see some extra steps even if I am sitting in vehicle. I have tried with disbaling the gestures.

2. I am using Google Fit apps for fitness and step count and it is giving inaccurate values throughout.

3. I am not able to see Google pay in this version of Wear os 2.9, it is there previously.

I will provide screenshot as I am not able to capture it now.

Please let me know if there will be any coming bugfix for this.

Thanks,

Regards,
Subir
Hi subir.inform,

Thanks for sharing the issue with us, Would you mind emailing to support@mobvoi.com by briefly explaining the issue with some screenshots.

Aathif Mahir
Mobvoi Global Moderator

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subir.inform
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Re: Step Counter is not working properly on Ticwatch pro

Post by subir.inform » Fri Oct 11, 2019 5:38 pm

Hello,
As per your request, I have already sent the sanpshots to support@mobvoi.com

Please check and let me know.

Thanks
Subir

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kristinlockhart
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Re: Step Counter is not working properly on Ticwatch pro

Post by kristinlockhart » Sat Oct 12, 2019 11:35 pm

Hello, after I corrected the issue of constant notification of an error with Google Play Services the step counter on my TicWatch Pro stopped working. It counts almost no steps that I take. Ideas?

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