24 hour heart rate tracking not working

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harlis58
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24 hour heart rate tracking not working

Post by harlis58 » Thu Oct 10, 2019 2:34 am

I recently purchased the ticwatch pro 4G LTE. I have 24 hour heart rate monitoring turned on in the Ticpulse app but the watch is not recording heart rate 24 hours. I have looked at the heart rate monitor and the green lights are not on. I do not know why. Any help would be appreciated.

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Sabertooth.
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Re: 24 hour heart rate tracking not working

Post by Sabertooth. » Thu Oct 10, 2019 2:06 pm

harlis58 wrote:
Thu Oct 10, 2019 2:34 am
I recently purchased the ticwatch pro 4G LTE. I have 24 hour heart rate monitoring turned on in the Ticpulse app but the watch is not recording heart rate 24 hours. I have looked at the heart rate monitor and the green lights are not on. I do not know why. Any help would be appreciated.
Greetings harlis58!

First, you can verify your permissions. For instructions, see our Wear OS permissions FAQ here: https://forum.mobvoi.com/viewtopic.php?f=66&t=54572

Try a watch face such as Heartbeat or Orange Light. When you tap the heart rate complication (indicator), it will take a reading and you can then check if the green light is flashing on the bottom of the watch. If it's not working at all, try restarting the watch. Settings> System> Restart.

If it still doesn't work then you will have to try a factory reset (https://forum.mobvoi.com/viewtopic.php?f=66&t=54671) and if that doesn't work then a warranty claim (https://support.mobvoi.com/) may be the final option.

Sabertooth
Mobvoi Global Moderator

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