Ticpods 2 won't pair

[jvaananen990]

Ticpods 2 (Standard) The case won't flash any other colour except green nor will does it sync or factory reset and my phone isn't able to find them also the right earbud seems to be the only one with any kind of function

[garrywadams]

Can you provide some additional details as to what steps you have tried so far?
Does anything change when you double-press or long-press the button on the charging case?

-garrywadams
Mobvoi Global Moderator

[eric.legigan]

Hi,

For me, with Ticpods Pro 2, i had to charging the case, to be able to pair them. The charging case battery was not charged (0%).

Without case charging, nothing is blinking with double-press or long-press the button on the charging case.

br
Eric

[Paul.Dixon]

Hi, I have the same issue, received my ticpods 2 today, fully charged them but when I try to pair them to my phone, the double tap to put the pods into sync mode does nothing, no blue lights whatever I do.
Please help