I have been buying TicPods 2 Pro for a couple of months, I have to say that there is a lot of idea and little functionality, but this is another matter, the other day, while I was wearing ticpods, I feel something in my right ear, was the network of the headset detached, among other things of poor quality, I would take example from the 2016/2019 airpods that beat the mobvoi 100 times in quality, but let's go on.
I open a ticket for the warranty of my product that I regularly purchased, publishing the photo of the problem, then here is their answer:
"Dear Marco Di Francia, Repair ID: 4271 Ticket url: https://support.mobvoi.com/index.php?re ... ew&id=4271 We are sorry to tell you that your case belongs to man-made damage, you can exchange a new same model with 40% off and you don't need to return your device. If you agree the discount, we will create a discount code for you after receiving your approval. The discount code is valid for one month and can be used one time only. You can find the price on our online shop https://www.mobvoi.com/. Looking forward to your reply. Best regards, The Mobvoi support team "
So I say but what company are you?
what kind of profession do you do?
I will have a main mission in my life, to say DO NOT BUY MOBVOI because in case of problems they don't care.