Unknown caller when ringing

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baldSand
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Unknown caller when ringing

Post by baldSand » Mon Dec 10, 2018 10:45 am

Hello
After upgrading my smartphone to Android Pie my Ticwatch 2 shows Unknown instead of caller name when incoming call is going on.
However in Dialer app and missed call notification contact caller's name is shown ok.

Running Tic_4.14.0_intl_a1 firmware.

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baldSand
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Re: Unknown caller when ringing

Post by baldSand » Wed Dec 12, 2018 9:40 am

Hello

Any updates regarding this issue? It was painful enough to know you stopped supporting TicOS switching to WearOS but this feature is too much important for smartwatches to be ignored I guess.

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baldSand
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Re: Unknown caller when ringing

Post by baldSand » Tue Dec 25, 2018 4:11 pm

Hello!

Sirs, this is not funny. Is that how you support your customers? It would be nice to hear something from you at least. You act like a worst Chinese seller: once you buy you’re alone with your problems.

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Omaisz
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Re: Unknown caller when ringing

Post by Omaisz » Sat Feb 09, 2019 2:31 pm

Facing same issue. Bought new phone which has ANDROID PIE. Caller id shows UNKNOWN when ringing. But when i check call log, the contact name is shown correctly.
Tic-4.14.0-intl

Is there any solution to this.?

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ngohien220
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Re: Unknown caller when ringing

Post by ngohien220 » Sun Mar 17, 2019 9:33 am

Dear all,

You guys should change update to 4.15, the problem is solved.
*Note: you need to flash your tic2 global ver to domestic ver.

If you need more help, pls feel free to contact me via email: ngoxuanhien26@gmail.com.

Im pleased to help.

Regards.
Hien - Joseph

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helhadid
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Re: Unknown caller when ringing

Post by helhadid » Fri Mar 29, 2019 7:54 pm

Come on Mobvoi! Don't disappoint your fans.

There has to be an update for the international version to deal with this issue. I mean, the watch is not ancient! it should continue to receive updates for at least a few years!

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baldSand
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Re: Unknown caller when ringing

Post by baldSand » Tue Apr 09, 2019 9:50 pm

ngohien220 wrote:
Sun Mar 17, 2019 9:33 am
Dear all,

You guys should change update to 4.15, the problem is solved.
*Note: you need to flash your tic2 global ver to domestic ver.

If you need more help, pls feel free to contact me via email: ngoxuanhien26@gmail.com.

Im pleased to help.

Regards.
Hien - Joseph
For everyone's information: that approach does not help. Have tried 1.15 and then upgraded to 1.16 Chinese with no luck with this issue. Rolled back to 1.14 int since Chinese version behaves much more laggy on my device.

Dear developers, being a SW developer myself I'm pretty sure this issue is just a simple change in API csme with Pie. Caller name is still shown in dialer app and in the missed calls list. Why not implenent this tiny fix in beta at least? Please give us some feedback at least.

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baldSand
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Re: Unknown caller when ringing

Post by baldSand » Fri May 17, 2019 9:28 am

Suddenly this issue has disappeared. Not sure if this about latest Android update my phone has got recently or Ticwear Global APP update, but my watches shows caller's name again.
I'm kinda happy.

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